At
the 1984 World's Exhibition in New Orleans, Petro's enjoyed
an encore performance. Meanwhile, in Knoxville, loyal
fans were pining away for the taste they had come to love
during the Fair. Behind the development of Petro's Chili
& Chips are brothers Dale and Keith Widmer, who were
29 and 25 respectively, when they returned to Knoxville
and opened their first permanent store in the food court
of West Town Mall. There they proudly continued the energy-based
tradition with the menu including the RegularŽ, PremiumŽ,
Super PremiumŽ, Unleadeds, and Petro Additives, but opted
to serve their PetroŽ in a "barrel" instead
of the nostalgic bag.
From
the beginning, Petro's has been received with rave reviews
by customers; the uniqueness, made-to-order fresh taste
and presentation being the key ingredients to their success.
The appearance and professionalism of the operation have
been a refreshing alternative in the crowded fast-food
market. A focus on customer service has been instrumental
to their continued success.
During
the mid-80s, Petro's found its niche in mall food courts;
expanding into Knoxville, Nashville, Chattanooga and Johnson
City, Tennessee. It wasn't until 1992, however, that the
brothers felt comfortable enough to begin offering franchises.
"We were slow and conservative about expanding via
franchising," acknowledges Petro's president, Dale
Widmer. "We wanted to get the systems and controls
in place before we went to franchising."
Today,
Petro's continues to look to expand its concept into new
venues: free-standing restaurants with drive-thrus, mall
locations, theme parks, carts, kiosks, airports, and strip
centers.
In
addition to opening new company-owned stores, the Widmer
brothers plan to continue seeking franchising
opportunities in order to expand their unique concept.
But they will continue to be cautious about expansion.
"It's important that we partner with quality operators
that run quality stores in the right locations,"
says Keith Widmer, the director of franchising.
Petro's
has grown at a calculated rate, unlike many other new
operations that hit big and burn out. The approach seems
to be working. Petro's doubled its franchise locations
in the past year and is poised for further expansion.
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